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More Than a Desk Job: Office Managers North Pole AK

Being the office manager for a collision repair shop can be an exciting, sometimes confusing and very rewarding job. The key to reaping the rewards of efficient, organized and informed office mangers is to give them more responsibility than simply answering the phones, greeting customers and balancing the checkbook.

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More Than a Desk Job: Office Managers

A good office manager can be the key person in determining a shop's overall financial performance. Think about it: Your office manager has access to all the vital information management needs to make proper business decisions. Monitoring this data and reporting the results to you can truly make the difference between success and failure.

How do you turn your office manager into an asset rather than just another employee? It's easy. Simply provide him or her with the necessary information and tools to perform the kind of tasks that will have a positive effect on your bottom line.

Setting Up Office
Let's look at the typical office-management position in the average collision shop. Most shops have evolved over the years - from two- to five-stall shops with an owner and one or two helpers to mega-shops and multi-location facilities. In the old days, accounting and bookkeeping consisted of turning the checkbook over to an accountant monthly or quarterly. The accountant, in turn, would give the shop owner a balance sheet and a simple profit-and-loss report. He'd also balance the checkbook.

As the business grows and expands, it b...

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